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How can we help?
Search the answers or pick a topic. Still stuck? We reply on WhatsApp in minutes.
Plans
What does “screens” mean?
The number of devices you can watch on at the same time. Each screen gets its own login.
Do I need a contract?
No. Plans are prepaid for 1, 3, 6 or 12 months. Renew when you want.
Can I add a screen later?
Yes. Message us and we’ll add a screen or upgrade your plan.
Devices
Which devices are supported?
Smart TVs, Fire TV Stick, Android boxes, phones, tablets, iPhone, iPad, Apple TV, MAG boxes and computers.
Can I use one login on two devices?
No. One login works on one device. For two screens, choose a 2-screen plan — you get two logins.
Which app should I use on a Firestick?
IPTV Smarters Pro or TiviMate. The setup guide walks you through it.
Setup
How long does setup take?
Most people are watching in under ten minutes. We help for free if you get stuck.
What internet speed do I need?
About 10 Mbps for HD, 16 Mbps for Full HD and 25 Mbps for 4K.
Payments
How do I pay?
The available payment methods are shown at checkout. Your login is sent once payment is confirmed.
How fast is activation?
Usually within minutes, by email and WhatsApp.
What is your refund policy?
If the service doesn’t work on your device and we can’t fix it, you get a refund.
Trial
Is there a free trial?
Yes, for up to 24 hours depending on daily availability. One per household.